About Us
Health Products Distributors, Inc., has been serving health-conscious people for more than 30 years. When you purchase our supplements and other natural products, you also receive our experience and expertise. Our supplements are designed to be the most effective available, so we don’t target price points. We design and supply the highest-quality, most bioavailable nutritional supplements available, and we use and stand behind every product we sell.
Return Policy
We’re confident we design and sell the very best supplements and superfoods available at any price, and we want you to share our confidence! That’s why we back every sale to our wholesalers with a 30-day money back guarantee. If you don’t like the product, if it just doesn’t work for you, return it. Within 30 days of receipt, products purchased from us may be returned for any reason. (We don’t refund shipping costs unless items are defective.)
If you would like to request a refund or exchange, please contact us by phone (toll-free: 800-228-4265 or local Arizona:520-896-9193) during business hours (10am – 4pm Arizona time) or email. Briefly explain to us your reason(s) for requesting a return or exchange. We can better serve you if we understand the reasons for your request. When we receive your package, we will credit the card you paid with or send a check for the full purchase price of your product(s), minus any applicable shipping costs. Please allow up to several weeks for package delivery to us, and for us to process your request(s).
Within 30 days of receipt items may be returned for any reason. We will not refund shipping costs, unless items are defective. Defective items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, including shipping costs. We do not accept returns after 30 days.
Domestic Shipping
We offer shipping for only $9.95 on all domestic (USA) wholesale orders, and free domestic shipping on orders over $300.
Shipping rates apply whether you place orders online or call us. If you call during off-hours, please be sure you provide your requested products and quantities as well as your full shipping address, phone number, and a credit card number with expiration date. We accept Visa, MasterCard, Discover, and American Express, as well as checks, money orders, and COD payment. You may also e-mail orders to support@healthproductsdistributors.com.
International Shipping
HealthProductsDistributors.com is pleased to handle orders from our approved international customers. We have shipped thousands of packages internationally with excellent results.
If you have specific shipping requirements or service-related questions, please contact us at support@healthproductsdistributors.com. or by phone at +001-520-896-9193.
USPS is our default carrier and our online shipping rates are based on USPS Priority non-guaranteed. This reliable shipping method represents the best service-to-cost value for shipping international packages.
During the online checkout process, our shipping-rate calculator uses a custom package weight estimate to determine a shipping cost that closely meets the actual cost of shipping. This system is as accurate as possible, but products of the same weight are never the same size nor do they require the same degree of protective packaging materials. Online orders have too many variables to determine a precise shipping weight and our shipping calculator may charge you less or more than the actual cost to us. We assure you that HealthProductsDistributors.com does not try to make money on understated shipping charges. If you call us with your order, then we can be positive that you will pay the precise cost of shipping. We welcome and encourage your phone calls (and e-mail communication).
Customs refusals are rare, but we can’t be aware of all specific requirements of the many national and local customs departments worldwide. We therefore cannot be held accountable should a customs department refuse to allow your order into your chosen destination country.
Customers are responsible for understanding any and all import policies, for paying their country’s import customs duties, and for understanding the unique postal regulations of the country to which they are requesting delivery. In the rare case that your package is refused by a customs department, HealthProductsDistributors.com will refund your credit card for undamaged products after they have been returned to us. We are not responsible for associated return shipping and handling charges.
Below are brief descriptions of the US Postal Service (USPS) options available for international shipments. Note: We can only send your orders by Express Mail if you e-mail or call-in your order.
1) USPS Priority Mail: This reliable expedited service is available to most countries and is the least expensive trackable international shipping option. Packages sent PM are not insurable, however we have never experienced a need to make an insurance claim with the USPS. The USPS indicates that packages sent via PM typically arrive in the destination country within 4-6 business days. This does not mean that your package will be delivered to you in 4-6 business days. When a package reaches the destination country, the destination country’s customs office takes possession of the package and the amount of time each package remains in customs depends solely on the customs department. Once the package clears customs, delivery times are dependent on the destination country’s postal service. HealthProductsDistributors.com has no control over worldwide customs departments or postal services. 1-2 week deliveries are typical.
2) USPS Express Mail: The additional benefits to this service are speed and the availability of insurance and trackability. As with PM service, the USPS does not guarantee a delivery time to the destination country for packages sent via EMS. The USPS indicates that packages sent by EMS typically arrive in the destination country within 3-5 business days. This does not mean that your package will be delivered to you in 3-5 business days. Once a package arrives in the customs department of the destination country, the procedure is the same as for all other Airmail. 1-2 week deliveries are typical.
Special Notes:
- Orders must be paid in full by Master Card, Visa, Discover, American Express, or cashier’s check prior to shipping.
- We have had standard international PM and EMS Mail packages delivered in as little as 5 days, but international delivery usually takes 7-14 days with delivery times varying according to the destination and package contents. Longer delivery times are not uncommon. Postal systems worldwide are quite reliable and delays are almost always due to customs departments. We take no responsibility for lost or stolen packages.
- Particular customs departments in Europe are considering packages from the United States with more scrutiny. While the UK has never refused even a single package from us, within the past three years the customs departments of Germany, Austria, Sweden, and Spain have rejected packages that would almost certainly have delivered before recent world events.
- There has been an increase in credit card fraud and charge-backs on international orders. We have become diligent in protecting our financial interests. We will cancel orders that look suspicious. If your order is cancelled, your best course of action is to call us directly or send an email.
CANADIANS: We are aware of Canada’s shipping quandary. The choice is essentially between speed and cost. Canada Post is slowed by rigorous and thorough customs procedures, but the brokerage fees of private carriers are expensive. We think that the Post Office is the best way to get packages to you.
If you have further questions you may email us at support@healthproductsdistributors.com or you may call +001.520.896.9193 for assistance.
Payment
Make checks or money orders payable to “Health Products Distributors, Inc.” Mail checks and money orders to: Health Products Distributors, PO Box 5600, Oracle, AZ 85623.
Shipping Methods
Orders are shipped from our Arizona warehouse via USPS Priority Mail or UPS Ground. Please contact us if you need express service or if you have other shipping preferences.
Orders sent via Priority Mail usually reach their destinations in the continental US within 1-3 business days. Orders sent via UPS Ground typically are delivered within 1-6 business days. This is significant for orders traveling across the country when a weekend is involved.
For small orders, we strongly prefer Priority Mail for a fast and convenient delivery. For orders that will not fit in a standard-size mailbox, we typically choose UPS Ground. For orders to Alaska and Hawaii, we generally ship via Priority Mail or other USPS services (i.e., not UPS).
We determine the best way to ship your orders based on package size, your address, and your order history. If you need to give us specific shipping requirements, please provide them to us when you place your order by phone or by mail, or use the special comments box provided in the online checkout form.
When you place your order online, we will send you an email confirmation of your order and a notice of shipping to the e-mail address you provide.
Customer Support
For orders and product inquiries our sales team is available by phone Mon–Fri, 8 am–3:30 pm, Arizona time.
Orders (toll-free): 1-800-228-4265
Service: 520-896-9193
International: +001.520.896.9193